Grievance Reporting
This policy outlines a method to conduct fair and equitable complaint, misunderstanding, and grievance resolution for Crescent Street Design stakeholders, including customers, suppliers, and so on. File a grievance using the form below.
Although Crescent Street Design aims to create a conflict-free work environment, stakeholders may at times have work- or project-related situations that they consider unfair, or may have disagreements with others, or may feel that the company’s policies are being inequitably applied to them.
The goal of the grievance reporting and resolution policy is to fairly and equitably apply the policies of Crescent Street Design, and to expediently find a mutually satisfactory resolution of any problems as they arise. The following options may be used to resolve a dispute or grievance:
Direct Resolution: The affected parties shall attempt to address the problem directly with the respondent(s) and find a mutually acceptable solution. If one party is not comfortable dealing directly with the respondent(s), or if this approach fails to resolve the situation, the affected parties shall proceed to option 2.
Co-Founder Resolution: In the event that a complaint cannot be resolved using option 1, the Co-Founders of Crescent Street Design shall determine the final resolution of the issue. The Co-Founders of Crescent Street Design or their designee shall inform the parties of the decision in writing within 10 business days, a copy of which shall be maintained as described above. Any such decision shall be final.
Crescent Street Design prohibits retaliation against any stakeholder who has filed a complaint, or has participated in a grievance resolution process.